Technical Account Manager

Bristol, England, United Kingdom · Customer Success


About Brightpearl

Brightpearl exists to automate retail. We help omnichannel businesses selling finished goods, trading over $2.5m annually. Over 1,200 businesses in 26 countries use our platform. We manage over 10m transactions and $2b of business a year. Brightpearl is a cloud platform, built on AWS with 99.9% uptime, and is deployed twice as fast as the competition. We are increasing our investment in the US market, our biggest market opportunity (over $2bn TAM), and we’re hiring additional sales and go-to-market capacity to help us address that opportunity. Brightpearl is headquartered in Bristol, UK and has an office in Austin, Texas.

About the Technical Account Manager Role

This is a great opportunity for someone with a passion for customer success, and a previous background in supporting ERP / Accounting software / Inventory Management solutions. You will be driven to add more value through customer engagement in order to provide a superior customer experience. You will have the opportunity to work with an incredibly talented goal oriented team in a collaborative culture. The primary role of the Technical Account Manager (TAM) is critical within the Customer Success team in helping our customers achieve their business goals through using Brightpearl, thereby retaining and growing their business relationship with Brightpearl. As a Brightpearl TAM you will proactively drive the technical and business health of our customers through account management, adoption review, issue management, coordinating solutions/priorities, understanding support health, identifying best business practices and managing all escalated customer issues which may occur.

What You'll Do


What You’ll Bring

Our Values & Culture


We offer a competitive salary plus a whole host of great benefits like 25 days of holidays, share options, cycle purchase scheme, AVIVA private medical and BUPA dental insurance, HealthShield cash plan, referral scheme, lots of social events and some seriously good coffee! We also offer the chance to work in a friendly office, with lots of interesting clients and colleagues.

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