Customer Support Advisor (Cloud-based Retail Platform)

Bristol, England, United Kingdom · Support

Description

About the Company

Brightpearl is a cutting edge SAAS business in the eCommerce sector that helps online retail brands achieve hyper growth. Our platform and retail expertise enables our users to automate business processes so they can focus on new growth initiatives and delight their own customers.


About the Customer Support Advisor role

We are looking for a help desk agent who has a passion of providing exceptional customer service and web-based technology support. If this is you, then look no further. This is an exciting opportunity that combines these two areas.

Within this role we operate with three lines of support. The Customer 1st Support team is the ‘go to’ team for Brightpearl customers, both internal and external, who are looking for assistance with our cloud-based platform in which we serve both retailers and wholesalers.

You will be responsible for diagnosing and resolving customer issues using a combination of technical experience, platform analysis tools and advanced database analysis tools where product knowledge and standard workflows have failed. You will be the core of Brightpearl as we look to achieve a very high level of customer satisfaction.

This role will be a perfect match for you if you pride yourself in delivering excellence, possess fantastic troubleshooting and customer service skills, whilst having the ability to dive deep into a new product to learn it inside out. We’re looking to hire enthusiastic, positive self-starters and go-getters to join our growing team in Bristol, England.


Customer Support Advisor Role & Responsibilities:

Requirements

Customer Support Advisor Required Experience:

Customer Support Advisor Desired Experience:

Benefits

We offer a competitive salary and commission plan, plus a whole host of great benefits like 25 days of holidays, share options, cycle purchase scheme, AVIVA private medical and BUPA dental insurance, HealthShield cash plan, referral scheme, lots of social events and some seriously good coffee! We also offer the chance to work in a friendly office, with lots of interesting clients and colleagues.

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